FAQS

Frequently Asked Questions (FAQs)

1. What sizes do you offer?

We offer a range of standard sizes. Please refer to our Size Guide on each product page for accurate measurements. If you need further assistance, feel free to contact us before placing your order.

2. Are your pieces true to size?

Most of our pieces fit true to size. However, some styles (such as bubus) are designed to have a relaxed or free fit. We recommend checking the product description and size guide for specific details.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details.

4. How long does processing take?

Orders are typically processed within 2–5 business days. During high-demand periods, processing times may be slightly longer.

5. How long does shipping take?

Shipping times depend on your location:

  • Local delivery: 2–5 business days

  • International delivery: 5–10 business days

You will receive tracking details once your order has been shipped.

6. Do you ship internationally?

Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.

7. Can I return or exchange an item?

We accept returns or exchanges within a specified period (e.g., 7–14 days) after delivery, provided the item is unworn, unwashed, and in its original condition. Please review our Return Policy page for full details.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.

9. How do I care for my garments?

To maintain the quality of your pieces:

  • Hand wash or use a gentle cycle

  • Do not bleach

  • Air dry

  • Iron on low heat if needed

Care instructions may vary by fabric and will be listed on the product page.

Size Guide

Find your perfect fit with our comprehensive sizing chart

Size UK US EU Bust (cm) Waist (cm) Hips (cm)
XS 6 2 34 81-84 61-64 86-89
S 8 4 36 86-89 66-69 91-94
M 10 6 38 91-94 71-74 96-99
L 12 8 40 96-99 76-79 101-104
XL 14 10 42 101-104 81-84 106-109
XXL 16 12 44 106-109 86-89 111-114

How to measure

  • Bust: Measure around the fullest part of your bust
  • Waist: Measure around the narrowest part of your waist
  • Hips: Measure around the fullest part of your hips
  • Use a soft measuring tape and keep it parallel to the floor
Size UK US EU Chest (cm) Waist (cm) Hips (cm)
XS 34 34 44 86-89 71-74 89-91
S 36 36 46 91-94 76-79 94-96
M 38 38 48 96-99 81-84 99-101
L 40 40 50 101-104 86-89 104-106
XL 42 42 52 106-109 91-94 109-111
XXL 44 44 54 111-114 96-99 114-116

How to measure

  • Chest: Measure around the fullest part of your chest
  • Waist: Measure around your natural waistline
  • Hips: Measure around the fullest part of your hips
  • Keep the tape measure level and snug but not tight
Size Age Height (cm) Chest (cm) Waist (cm)
2-3Y 2-3 years 92-98 53-55 51-53
3-4Y 3-4 years 98-104 55-57 53-55
5-6Y 5-6 years 110-116 59-61 55-57
7-8Y 7-8 years 122-128 63-66 58-60
9-10Y 9-10 years 134-140 69-72 61-64
11-12Y 11-12 years 146-152 75-78 66-69

How to measure

  • Height: Measure from top of head to floor without shoes
  • Chest: Measure around the fullest part of the chest
  • Waist: Measure around the natural waistline
  • Sizes are approximate and may vary by brand